Shipping

PostNL – Track & Trace

Our packages are sent with PostNL. The packages are only delivered to the specified address, your signature is required to receive the package. You will receive the track & trace information of the delivery by email as soon as your order has been shipped. On the basis of this information you can see when the package will be delivered to you.

Delivery times within the Netherlands: 

Orders placed before 16:00 on Tuesday to Friday are sent to PostNL the same day. In most cases, your order will be delivered the following day. Everything that is ordered after that will be processed on Tuesday.

PO Boxes 

We cannot deliver to PO Boxes.

Prices

Netherlands & Belgium

€ 6,95* (Normal orders Above 100,- Euro free shipping)

Europe

€ 15

 

Returns

Returns

Not satisfied with your purchase? For whatever reason, we will take the product back. However, the product must be unworn and the original labels must still be attached.

Product Exchange

You can only exchange your product by returning your product and placing a new order. This way you will have your new product quickly at home or contact us and see what a better solution is.

How to return a product: 

Within 10 days you can return the received package in whole or in part, the costs are for your own account. Please remember to complete the return form as accurately as possible and add it to the shipment. You can download the return form here or down this page.

The return adres is: Country House, Karel Doormanstraat 344, 3012GR Rotterdam

Return period

After receiving your order you have 10 days to change your mind. This means that you have a maximum of 10 days to return your product after receipt.

Discounted items

When you buy an item from our sale/discount, it is only possible to exchange it for another item in the store or for a voucher.

Returns / exchanges 

store exchanges is possible and return the item in one of our stores in consultation or exchange, we are happy to look at the possibilities.

When is a return not accepted?

 If the item is worn, dirty, damaged or incomplete, we cannot accept the item as return, the item will then be returned to sender.

Discounted items

When you buy an item from our sale/discount, it is only possible to exchange it for another item online or in the store for a voucher.

Important points

-Please ensure that all returned goods are properly packaged to prevent damage during transit.

-Please ensure all return packages are shipped with a trackable, insured service.

-We are not responsible for items damaged or lost during return shipping.

-Please remember to keep your proof of shipment until you have received confirmation of receipt from COUNTRY HOUSE.

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